Privacy Policy

At Collective Update, we collect information that helps us provide better interpersonal relationship development services. The data we gather serves specific purposes in delivering personalized guidance and maintaining our professional service standards.

We only collect information that's necessary for providing our services or required by law. You always have control over what personal information you share with us.

Your information serves several important purposes in our service delivery. We use the data we collect to provide personalized relationship guidance, maintain service quality, and improve our offerings based on client needs and feedback.

Specifically, we use your information to schedule and conduct consultation sessions, develop customized relationship improvement strategies, track your progress over time, and communicate important updates about our services or your ongoing development plan.

We also analyze aggregated, anonymized data to understand common relationship challenges and improve our service methods. This helps us develop better resources and approaches that benefit all our clients while maintaining individual privacy.

Technical data from our website helps us maintain security, improve user experience, and ensure our online services work properly across different devices and browsers.

Protecting your sensitive information is fundamental to our practice. We've implemented multiple layers of security to safeguard your personal data and maintain the confidentiality expected in professional relationship counseling services.

Our security measures include encrypted data transmission, secure server storage with regular backups, restricted access controls for staff members, and regular security audits to identify and address potential vulnerabilities.

All staff members receive training on data privacy and confidentiality requirements. We maintain strict internal policies about accessing and handling client information, ensuring only authorized personnel can view your data for legitimate service purposes.

While we cannot guarantee absolute security in our digital world, we continuously update our protection methods and respond quickly to any security concerns. We monitor our systems regularly and maintain incident response procedures should any security issues arise.

You maintain significant control over your personal information. Understanding your rights helps you make informed decisions about your data and our services.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process.

We maintain strict limits on data sharing and never sell your personal information. Any sharing of your data occurs only under specific circumstances that support your service experience or meet legal requirements.

We may share information with trusted service providers who help us deliver our services, such as appointment scheduling systems, secure communication platforms, or professional consultation tools. These partners agree to protect your data and use it only for specified purposes.

In rare cases, we might need to disclose information to comply with legal obligations, respond to valid legal requests, or protect the safety and rights of our clients and staff. We evaluate each situation carefully and share only the minimum information necessary.

We do not share your personal information with marketing companies, social media platforms for advertising purposes, or any organization that would use your data for purposes unrelated to your service with us.

We retain your information only as long as necessary to provide services and meet professional obligations. Our retention periods balance your privacy rights with practical service needs and legal requirements.

Active service information remains accessible while you're working with us and for two years after your last session to support potential future services. Session notes and progress records are kept for five years to maintain professional service standards and support continuity if you return.

Website usage data and technical information are typically deleted within two years unless needed for security purposes. Marketing communications and newsletter preferences are maintained until you unsubscribe or request deletion.

When retention periods expire, we securely delete your information using industry-standard methods. You can also request early deletion of your data, though some information might need to remain for legal compliance purposes.

As we operate in Lithuania and serve clients who may travel or relocate internationally, some of your data might be processed or stored outside your home country. We ensure appropriate safeguards protect your information regardless of location.

When transferring data internationally, we use approved transfer mechanisms such as adequacy decisions, standard contractual clauses, or other legally recognized protections. Our cloud services and technical providers meet international data protection standards.

All international data transfers maintain the same level of protection required under European privacy laws. We regularly review our international partners to ensure continued compliance with privacy requirements.

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you through our usual communication channels.

Minor updates that don't affect your rights or how we handle your information will be reflected in the "Last Updated" date above. Major changes that impact your privacy or require new consent will be communicated directly to active clients.

We encourage you to review this policy periodically to stay informed about how we protect your information and what rights you have regarding your personal data.